How to place an order:
Telephone Orders:
(678) 267-9275
Email orders:
Payments:
We accept Visa, Mastercard, Discover and Debit Cards with a Visa/Mastercard logo. We can accept American Express through PayPal. There is a 25% up front charge for large orders.
Order Processing and Delivery:
We use only the most effective delivery services available to guarantee that your order arrives on time. With our standard delivery service, we generally ship same business day, and orders arrive within 2 business days to most locations.
There is a $10 delivery fee for deliveries made within the first 30 miles.
If you need your cookies to arrive by a specific date, please specify when ordering.
Breakage
JoXaMa Cookies takes much care in shipping all of our cookies. For our hand-decorated cookies, each cookie is individually wrapped in cellophane with coordinating ribbon and then individually wrapped in bubble wrap. We apologize but
because our cookies are custom ordered we do not accept returns or issue refunds.
If your order should arrive with broken cookies, please take photo proof to E-mail to us (within 24 hours of receipt) of all the broken cookies and the packaging in case FedEx will need to see it to verify the claim.
On every order insurance is included up to $100.00 per shipment. If your order should become damaged during transit, we will assist you in placing a claim with FedEx.
For orders that were denied your claim, we will give you a company credit for each cookie that arrived completely broken (minor damage not included). We will need photo proof and a copy of the denied claim prior to extending you company credit.
Samples
You can order a decorated cookie sample (of our
choice). There
is a $3.00 shipping and handling charge per sample cookie. If you are ordering a specific sample, then it would be the
price on
the website plus a $4.00 shipping and handling charge. The
sample can
take up to 10 days before you receive it.
Ingredients
We use all-purpose flour, sugar, butter, eggs, and pure almond extract in our sugar cookies. Our icing is Royal
Icing (Confectioner's
Sugar, meringue powder and artificial colors).
Our sugar cookies
contain no preservatives. We recommend consumption
within 3 weeks for best taste. Cookies are still good for up
to 1 month if frozen (not refrigerated). However, to ensure freshness, our cookies are made to be consumed on arrival.
Cookie Variations
All of our treats are made by hand. With this in mind, please note that there may be slight differences between the cookies you will receive and the cookies shown on the website or images sent to you by E-mail. On occasion our cookies will change colors during transport or after receipt. This is more common with darker colored cookies. Please do not refrigerate your cookies! Condensation will ruin the icing on the cookies.
Sales Tax
We must collect state and local taxes for shipments to the following states: AL, AZ, CA, CO, CT, FL, GA, IA, ID, IL, IN, KS, LA, MA, MD, ME, MI, MN, MO, MS, NC, NE, NJ, NM, NV, NY, OH, PA, SC, TN, TX, UT, VA, WA, and WI.
