Frequently Asked Questions
1. How are your cookies sold?
Our cookies are sold with a minimum of two dozen. We also make gift baskets, boxes, tins, etc.
2. What are the cost of your cookies?
Our cookies start at $23.95 a dozen and up. Pricing will depend on size, shape, and design options of the cookies. Logo and character cookies start at $3.50 ea and will go up depending on the design.
3. How are the cookies packaged?
Each cookie comes individually wrapped in cellophane with a coordinating ribbon or tags with coordinating ribbon. Ribbon style and colors are best chosen to complement the design of the cookie.
4. How far in advance do I need to place my order?
We strongly urge you to place your order 2 to 3 weeks in advance prior to your event. All of our cookies are made to order based on your delivery date. Any event that will require over 100 cookies we suggest that you call to discuss your event at least 2 months in advance. There is a Rush Order Fee of $5.00 per dozen on any cookies ordered within the week of your event.
5. Do you ship/deliver?
We ship nationwide from the Atlanta, GA area. However, due to delicate nature of some designs, not all cookies are available for shipping. Delivery and shipping costs are not included in the price of the cookies. We only deliver in GA within a 30 mile radius which will incur a $10.00 delivery fee.
6. How do I pay?
We accept cash, check, PayPal or debit/credit card (Visa, MC, Discover). All debit cards must have a Visa/MC logo. We do not accept checks from new customers. Any orders over 4 dozen will require a non-refundable 25% deposit upon ordering and the balance at least 10 days prior to delivery/shipping. All orders must be paid 10 days prior to shipping/delivery to guarantee your order.
7. Do you make cookies with photos or printed images on them?
No. All of our cookies are hand-designed. You can send us a photo or image that can be designed on the cookie but we do not print images on our cookies.Some photos or images may not be acceptable to design on a cookie and it's solely at the discretion of JoXaMa Cookies to determine that.
8. How is JoXaMa Cookies pronounced?
JoXaMa comes from the names of our children, Jordan, Xander and Madison. It is pronounced Jo-Xa-Ma (Joe-Za-Ma).